- Overview
This policy outlines the terms and conditions regarding payments made for services provided by [Your Business Name]. By purchasing any service, the client agrees to adhere to the payment terms outlined below. - Non-Refundable Payments
Payments made toward services are non-refundable. This is because services are delivered based on time, expertise, and resources, which cannot be reclaimed or returned once utilized. Unlike physical products, services are intangible and are custom-tailored to meet client requirements, making refunds impractical. - Scope of Services
This policy applies to all services offered by [Your Business Name], including but not limited to:
[List key services, e.g., “Website Development, Social Media Management, Content Creation, Marketing Campaigns”]
- Payment Terms
Payment Schedule: Clients are required to adhere to the agreed payment schedule as outlined in the service agreement or invoice.
Deposits/Upfront Fees: Any deposit or upfront payment required to commence services is also non-refundable.
Full Payment: Services must be fully paid before project completion or as per the milestones agreed upon in the service contract. - Service Modifications
In cases where the client requests changes or additional work beyond the original scope, additional charges may apply. Payments for these modifications are also non-refundable. - Exceptions
Refunds may only be considered under the following circumstances:
If the service cannot be delivered due to circumstances solely caused by [Your Business Name].
If the client cancels the service before any work has commenced.
Any exceptions will be at the sole discretion of [Your Business Name] and must be agreed upon in writing.
- Disputes and Resolution
If the client is dissatisfied with the service, [Your Business Name] is committed to addressing the concerns and working toward a resolution. However, dissatisfaction does not entitle the client to a refund. - Acknowledgment
By making a payment, the client acknowledges and agrees to this policy. Clients are encouraged to thoroughly review the service agreement and ask any questions before initiating a transaction.
For any questions or concerns regarding this policy, please contact us at [Contact Information].
